Heated

Okay, so part of my job is to transfer phone calls to their appropriate destination. I get a phone call yesterday asking for the Shipping Department and so I transfer the fella to that person. The fella calls back telling me that I transfered him to a house number. I told the fella that was the Shipping Department. So with that, I went ahead and transferred him once again. He calls back and tells me that the person hung up on him. I transfer again and he calls back telling me that the person hung up again. I put him on hold and the person who works at the Shipping Department calls and asks me if I was transfering a phone call to him. I said they were asking for the Shipping Department. He tells me not to transfer anymore calls to him and tell whoever that calls to inform them that there is no Shipping Department. Bullshit! What the hell? Deal with the phone calls. My goodness. So today, someone asked for the Shipping Department again. I transfer to the Shipping Dude and he ends up hanging up on the guy cuz he called back. I end up putting the fella on hold and calling my boss and told her about the whole situation. Now, I have to transfer the calls to the big boss who runs that department. Gosh, that guy doesn't know how to deal with calls. So rude to hang up and shit. Whatever! He's "gago" for even being over there in the first place.